Dear Mr Batchelor,

On our return from a few days at Staithes, our Zafira broke down at Saltburn and we were thankfully rescued by Green Flag who brought us, plus dog and car back to Ripon.

We were dealt with immediately – given a welcome cup of coffee by John Jarratt (with whom we deal when changing cars), water provided for our dog – car dealt with immediately and luckily the fault was found, put right and we were on our way approx 30 mins after arriving – driving off in a gleaming clean car, which when it arrived it was COVERED by presents from the many seagulls at Staithes.

What can I say except a huge thank you for the excellent service you gave us. Since buying our first Vauxhall from you approx 5 years ago we have always been impressed with the company and even more so now.

Please pass on our thanks to all the staff involved.

Yours sincerely,
Maureen Baier (Mrs)

Dear Mr Batchelor,
Just a quick note to express my sincere thanks for the assistance you gave in securing the delivery of my new SX4. Thank you for the flowers. They were an unexpected bonus.
Please also give my thanks to David Dewhurst for his help.
I am delighted with my new car.

Yours sincerely,
Mrs Jacqueline Parker

Dear Sir,
Just a quick letter to express my thanks for the way in which you dealt with my complaint of last week. I was impressed by both your readiness to address the problems immediately as well as the quickness and efficiency in which you carried out the work. I must also say that the personal delivery of the lovely bouquet of flowers was much appreciated by my wife. All in all, I am most satisfied and will not hesitate to recommend Batchelors to any prospective car purchaser that may ask my opinion of you. Thank you.

Yours faithfully,
V. Newman

Dear Sir,

Following the recent purchase of our Vauxhall Astra car we take the opportunity of thanking you for all the assistance you provided before, during and after we purchased the car.

We would not hesitate in using your services again and would certainly recommend you and the company to anyone seeking to purchase a new/used car.

Yours faithfully,
S.A. JACKSON

I received my Vauxhall Astra last year through Batchelors of Ripon, this is the second car I have had from this dealership.

Firstly, the inspection process and new pin number scheme made it so easy and straightforward and the whole changeover went without a hitch.

Yesterday the car was collected for it’s first service and was to be returned later in the day. Normally I would have taken it in and someone would run me home as I am 6 miles from Ripon but I have been a bit immobilized for a week or so. In the afternoon Batchelors rang me to say I had a puncture which was irrepairable and I should have to take it to Kwik Fit in Ripon. I explained my position and they arranged to take the car for the new tyre, but it would be the following day before the car was returned to me. A phone call later and they said the tyre was replaced and the car was on it’s way home to me. I was amazed and delighted at Batchelors going that extra mile.

They also offer a free car wash service to anyone who buys a car from them and to me that is such a bonus, so it arrived sparkling inside and out!

It is a great service and they deserve praise.

Yours faithfully,
MARGARET CROSFIELD

I wanted to write to express my appreciation to you and your staff regarding the fitting of a new cam belt to our son Daniel’s Renault Clio last week.

From start to finish your staff displayed professionalism and courtesy throughout, from Tony Wield contacting me with an estimate for the work – which was very competitive compared with Charlton’s of Boroughbridge – through collection and delivery service provided by two very pleasant mature gentlemen. The members of your team on reception and in the service department were all particularly pleasant and helpful and made the whole process painless and easy.
I have already recommended John Jarratt (who is a long standing friend of ours), in terms of car sales, to friends of ours and in fact John and Ann Atherton have purchased a Renault Clio, as we did, through John for their teenage son. I shall have no hesitation to recommend the service department to them and all our other friends to Batchelors in general, whether for sales or service requirements.
Please convey my comments to all your staff. They deserve a pat on the back for excellent customer service.
Yours sincerely

Fiona E Gilbert MNAEA MICBA
Managing Partner
Prestige Relocation

Dear Mr Batchelor,

It’s not often these days that I feel the need to write a letter of compliment to anyone, however I do think this time a letter of praise is well deserved. Mr Partner and I recently purchased a used Vauxhall Astra sports hatch from your dealership and I must say that I am extremely impressed with the whole experience.

I was previously a manager at a motor dealership in west Yorkshire for 8 years and always purchased my new or used cards from them and every time there was a problem or delay or lost paperwork, So I was dreading the thought of having to purchase a new car especially from a dealership I did not know.

Thanks to your salesman Chris Harper and your sales manager I actually found it a very pleasant experience and extremely well organised and I would have no hesitation in purchasing another car or can from yourself in the future. Please pass my Regards on to your sales manager and Chris for a job well done.

Sincerely,
DAVE JARMAN

Dear Mr Batchelor,

It is with a great deal of pleasure that I write to advise you of my experiences when changing my car through your dealership.

The quality of service offered by Chris Harper was outstanding – a young man with total professionalism confidence and knowledge. He dealt with the exchange of our vehicle without a hiccup.
Our past experience and service from David Dewhirst was equally as good and we are all made to feel welcome you have staff to feel proud of and I thought it only courteous to let you know.
All to often you only hear the bad comments I would also like to thank you for our meal at prima’s which we are hopefully having in early December. Once aagin many thanks yours sincerely

Yours Sincerely,
Ann Harker

p.s your after sales service is second to none!